Frequently Asked Questions

For information on test fees, see Test Locations and Fees.

We accept the following forms of payment:

• Online: VISA®, MasterCard®, American Express®,  PayPal®
• By Mail: Money Orders
• If you do not have a credit card for online payment, we do recommend prepaid credit cards such as Mastercard® Prepaid Cards or Visa® Gift Cards. Full payment must be made with one card only.

NOTE:

• With PayPal® , you can make purchases from your bank account or registered credit card. Simply choose PayPal at checkout, sign in to your PayPal account, and confirm your payment details.
• We do not accept personal cheques. If you are paying by money order, payment must be made in Canadian dollars (CAD$) and made payable to “Paragon Testing Enterprises Inc.“. The name of the person taking the test or ordering study materials must be on the front of the money order.
• We do not accept VISA® Debit as payment.
• If paying by credit card, your statement will show this transaction as “Paragon Testing Ent”. Please ensure that anyone who reviews the statement is aware of the transaction.

Test Cancellation

If your cancellation request is received by Paragon at least seven (7) calendar days before the date of the Test Session, then Paragon will grant your cancellation request and provide you with a refund of fifty percent (50%) of the fee you paid for the Test Session registration. You will not be able to cancel your test if your test is less than seven (7) calendar days away. Test registrations cannot be transferred to another person. To cancel your test: 

1. Sign in to your CELPIP Account
2. Under the heading “Upcoming test” click “Actions” and then click “Cancel test registration.” You will then be prompted to cancel your test.

Test Transfer

No. You do not need to submit a photo of yourself as a part of your application or on the day of your CELPIP Test. In fact, we take a picture of you on the day of the test.

1. Online (Recommended)
2. By mail (For registrations in Canada only)
   • Download a CELPIP Registration Form.
   • Complete and submit the CELPIP Registration Form by mail.

Please note that CELPIP Test Centres do not process any registration applications. All registrations are completed through Paragon’s CELPIP Office by any of the methods listed above.

IMPORTANT NOTICES

• Please note that there is no walk-in registration for the CELPIP Test.
• It is recommended that you register well in advance because test centres have limited capacity and registration requests are processed in the order in which they are received.
• To take the CELPIP Test, you must be familiar with using a computer mouse and keyboard.
• If you are under 18, please fill out our CELPIP Registration Form for Minors.
• Note: Registration for a test sitting will close either one business day before the test or once the sitting has reached maximum capacity. Test dates, times, and locations are subject to change. You will be notified by email in the event that we are required to make any changes to your registration.

If you experience any problems with our online registration page, please contact our office by email at [email protected], by phone at 778-327-6854 (in the Vancouver area), at 647-793-8278 (in the Toronto area) or 1-800-958-5186 toll free (within North America).

The CELPIP Test Centres do not process any registration applications. The best and easiest way to register is online.

If you have not entered a credit card number for payment, your registration will be in pending status until it is paid for. Please follow these steps within 24 hours of attempting to register:

1. Sign in to your CELPIP account here.
2. Once you have signed in, you will see a small picture of a shopping cart with an orange box with the number 0 or 1 beside it, in the top right hand corner of the page. Click the orange box. It will take you to a page that says “Shopping cart”.
3. You will see your registration and a button labelled “Checkout”. Click “Checkout”.
4. Verify your address and click “Next” at the bottom of the page to review your order.
5. Click “Place order”. Enter a valid credit card for payment of your registration fee. Once this payment is complete, you will receive an email confirming your CELPIP Test registration is complete.

If you registered for the CELPIP Test with a passport booklet, we recommend that you do not send it away for any reason (i.e., extensions or visa renewals) before your scheduled test date. If you are required to do so, please send away your passport booklet after you have taken the test or before you register for the test. If you do not provide your passport booklet or the identification document that you registered at the test sitting, you will be refused entry to the test and no refunds or transfers will be given. For more information, see the Cancellation and Transfer Policies.

To see if your browser is compatible with our online transaction system, click here.

If you are having difficulty completing a purchase in our online store, please refer to the TLS compatibility chart, and make sure that your browser is supported.

For test takers in the Philippines who do not have a credit card for online payment, we do recommend prepaid credit cards, which can be purchased at the following financial institutions:

• Bank of the Philippine Islands (BPI): http://www.bpicards.com/Cards/PrepaidDetails/50
• Banco De Oro (BDO): https://www.bdo.com.ph/personal/accounts/cash-card/limits-fees
• Rizal Commercial Banking Corporation (RCBC): https://rcbcsavings.com/?p=113
• UnionBank https://www.unionbankph.com/personal/debitcards/cards/196-personal/83-eon
• Landbank https://www.landbank.com/landbank-visa-debit-card
• Eastwest Bank https://www.eastwestbanker.com/info/cards_PrepaidCard.asp

Please note that full payment must be made with one card only.

Test takers are also able to register and pay for a CELPIP Test in person at one of our Approved CELPIP Registration Agents (ACRA).

To update the registration details (ie. name, date of birth), please contact our office by email to submit a formal request to have it amended. Please note that the name and date of birth entered for your CELPIP Test registration must match exactly with the ID you present on the day of the CELPIP Test. If the name does not match, you may be refused entry to the test and will not be eligible for a refund or transfer.

Paragon Testing Enterprises works with organizations in the Philippines to allow for in-person CELPIP Test registration and payment. Approved centres are known as an Approved CELPIP Registration Agent (ACRA). Please note that Paragon Testing Enterprises is not responsible for exchange rates, which may differ between organizations.

You can register and pay in person at our test centre, Magsaysay Institute of Hospitality and Culinary Arts.

You may also register and pay in person at one of our other ACRAs:

• Mercan Canada Employment Philippines
• Jrooz Review Center
• 9.0 Niner Review and Tutorial Centre
• World English Reviews

Paragon Testing Enterprises works with organizations in the India to allow for in-person CELPIP Test registration and payment. Please note that Paragon Testing Enterprises is not responsible for exchange rates, which may differ between organizations. 

You can register and pay in person at our test centre, Centre for Success, or at any of these accredited organizations:

• Avenues Abroad
• Canam Consultants Ltd.
• Centre for English and Foreign Languages (CEFL)
• Charms Education and Immigration Services
• Chopra Consultancy
• ClearPath Visa and Immigration Services
• Cosmo Overseas
• Grey Matters
• InSync Learning and Development
• Kangaroo Studies Private Ltd.
• Learning Wings
• M.M. Advisory Services
• Sunrise International
• Take off Educational Consultants
• Touchstone Educationals
• Webberz Educomp Limited

A test confirmation email is sent to each test taker who has successfully registered for a CELPIP Test. If you have not received (or have lost) your test confirmation email, please:

1. Check you email junk folder, or
2. Contact our office.

For information on studying for CELPIP, click here.

For test day information, click here.

For information on what kind of identification is acceptable for the CELPIP Test, click here.

Unfortunately not. You must arrive 45 MINUTES prior to the start of your CELPIP Test. Check-in for your test closes 15 MINUTES before the scheduled start time. If you arrive after this time, you will be denied entrance to the CELPIP Test and will not be eligible for a refund or transfer.

Since the CELPIP Tests are delivered in a computer lab, we do not allow any food or drinks in the lab. However, if you do need some water during the test, please raise your hand and a Test Centre Supervisor will escort you to the water fountain.

See Test Format.

Paper will be supplied to you at the test centre for any notes you may wish to write down. This paper must be returned to the Test Centre Supervisor at the end of the test. You may not bring any other paper into the test room.

No. A headset and microphone for the Listening and Speaking components of the test are provided by the test centre.

Yes, test takers will be required to read answer choices in the Listening component and questions in the Speaking component. To get an idea of what the test is like, we recommend purchasing instructional materials or reviewing our free online sample test.

Report any issues that occur during your test to the test centre personnel immediately. If there was a test day issue that may have affected your results, you must report it using your CELPIP Account within 48 hours of your test. No corrective action will be taken for issues that are reported after scores have been released or more than 48 hours after the test sitting, whichever comes first.

1. To report an issue, you will need to sign in to your CELPIP Account.
2. Under your test registration, click “Actions,” and select “Report a Test Day Issue” You will then be able to submit the report to us for review. 

In rare instances, your CELPIP scores may be delayed. This could be for one of the following reasons: 

• We determined that your test required additional review before scores could be released. We may contact you for more information.
• You reported an issue to Paragon Testing Enterprises within 48 hours of your test. We may hold the scores if we are still investigating.
• We require additional confirmation of your identity, or we are investigating possible testing irregularities.

If it’s been more than 4 business days since your test and you have not received an email from the CELPIP Office, please feel free to contact us directly for more information.

If it’s been 3 business days or less since your test, your scores should be posted soon! You will receive an email confirmation once your scores are available online.

For information on obtaining test results, click here.

For information on scoring, click here.

We will make your scores available to you for 2 years from the date of the test. The length of time that your scores are considered valid by various institutions, however, is determined by their individual policies. You can obtain this information from these institutions.

The ‘Average Score’ is used by some of our score users in considering CELPIP results. Average scores are not used by Immigration, Refugees and Citizenship Canada (IRCC) for immigration and citizenship purposes. To learn more about how IRCC uses CELPIP scores, visit the IRCC website or speak with a licensed immigration consultant, visit the IRCC website.

The ‘Average Score’ on your CELPIP score report does not equate to a CLB level, and is simply an average of the four CELPIP components. To see how each CELPIP score corresponds to a CLB level, visit our test results page.

You may register for no more than one Test Session within four (4) calendar days. Test session registrations that violate this rule are subject to cancellation by Paragon

The CELPIP Office recommends that you do additional studying before retaking the test. See CELPIP Instructional Materials.

You can apply for a re-evaluation of some or all components of your CELPIP Test within 6 months of the test date. You must pay a re-evaluation fee at the time of your application. The amount of the fee will depend on which components of the test you would like to have re-evaluated. If the CELPIP level changes for any component that has been re-evaluated, the re-evaluation fee for that component will be refunded. Please note that there is a limit of one re-evaluation for any particular component of the test. Re-evaluation requests are final sale, and cannot be cancelled once the request has been submitted. Please note that requesting a re-evaluation of the Listening and Reading components is unlikely to result in a change in your scores as they are computer rated.

Test takers who apply for a re-evaluation of their test results will be notified of the results of the re-evaluation in approximately 1 to 2 weeks of submitting of their application and paying the re-evaluation fee.

To make a re-evaluation request, sign in to your CELPIP Account.

If you choose to order a hardcopy of your CELPIP Official Score Report, it will be mailed to the address you registered with. We make every effort to have score reports delivered to test takers successfully, however, it is the test takers’ sole responsibility to ensure that they have the correct shipping address on file. Test takers will shoulder any extra cost that results in re-shipment because of an incorrect mailing/delivery address provided.

Regular mail without tracking information (via Canada Post’s standard delivery service)

Within Canada – 2 to 10 business days (Monday to Friday only)
International – 2 to 3 weeks

Priority Shipping with tracking information (via courier)

Within Canada and United States – 2 to 4 business days (Monday to Friday only)
International – 3 to 7 business days (Monday to Friday only)

Please note that the times listed above are estimates only. The date of delivery may vary due to shipping practices, delivery location or method of delivery. For test takers with application deadlines, we recommend that they plan and register for the test well in advance in order to meet these deadlines. Paragon Testing Enterprises will not be held accountable for any lost, misplaced, or delayed shipments.

IMPORTANT NOTE About Shipment With Tracking Details:

For score reports that were not received by test takers, but were confirmed to have been successfully delivered through the tracking information, it will be the test takers’ responsibility to contact the courier to investigate the issue.