If you are unable to attend a Test Session for which you are registered, you may request a cancellation of the registration in your CELPIP Account.
If your cancellation request is received by Paragon at least seven (7) calendar days before the date of the Test Session, then Paragon will grant your cancellation request and provide you with a refund of fifty percent (50%) of the fee you paid for the Test Session registration. If your cancellation request is received by Paragon less than seven (7) calendar days before the date of the Test Session, then Paragon will grant your cancellation request and you will not receive any refund of the fee that you paid for the cancelled Test Session registration.
If you would like to transfer your Test Session to another Test Session in your CELPIP Account for the same type of Test to which the original Test Session applied. If your transfer request is received by Paragon at least seven (7) calendar days before the date of the Test Session and Paragon grants your transfer request, then you will be required to pay a transfer fee of $50.00 CAD plus applicable taxes.
If your transfer request is received by Paragon less than seven (7) calendar days before the date of the Test Session contact Paragon’s customer service at 778-327-6854 or [email protected]. Paragon in its discretion may require that you support your transfer request with appropriate documentation (e.g. doctor’s note or evidence of bereavement) confirming the reason for the transfer request in form and content satisfactory to Paragon.
You may register for more than one test session only if all test sessions are at least four (4) calendar days apart from each other. Test session registrations that violate this rule are subject to cancellation by Paragon.
You can find the forms required for this process at here.
See full list of FAQs here
Note: Registration for a test sitting will close either one business day before the test or once the sitting has reached maximum capacity. Test dates, times, and locations are subject to change. You will be notified by email in the event that we are required to make any changes to your registration.